Support Info
Kameleo offers multiple support channels to help you resolve issues and answer questions. This article covers all available support options and how to use them effectively.
Support Options
Report a Bug (In-App)
Kameleo includes a built-in bug reporting feature accessible directly from the application interface. To access it simply open Kameleo, you will see the "Report Bug" button on the menu, by left side.
When submitting a report, you'll need to:
- Provide a title and detailed description of the issue, including:
- What you were trying to do (your goal and the steps you took)
- Any error messages you encountered (include the exact wording)
- Instructions on how we can reproduce the issue
- Attach log files automatically by selecting how many days of logs should be included using the slider. Kameleo will gather all log files updated within the chosen timeframe.
- Add additional attachments manually, such as screenshots, videos, JSON files, ZIP archives, profile files (.kameleo), or anything else relevant.
- After filling out the information, make sure to click on the "Submit Bug Report" button.
To assist troubleshooting, the system will automatically collect important environment details, like your platform (Windows or macOS), Kameleo app version, and .NET version.
Important: Do not create multiple tickets for the same issue. This makes it harder to track all provided information and may delay resolution.
AI Agent
Our AI-powered assistant is available 24/7 on the Kameleo website. Click the chat bubble in the lower right corner to ask questions and get instant answers.
The AI agent can help with common questions, documentation lookup, code generation, and basic troubleshooting, and information gathering on billing related problems. If the AI cannot answer your question properly, your inquiry will be escalated to our human support team. Furthermore, you can also manually escalate by clicking on the three dots, and proceeding to click on "Contact Support" button.
At this point you will be presented with the handover form which should be filled out accordingly.
Screenshots, video recordings, and log files may still be required depending on the issue. For more advanced diagnostics, refer to the Developer Center – Troubleshooting section, where you can also find where the log files are located.
We strongly encourage all users to provide comprehensive information, including all relevant attachments such as logs, screenshots, and other supporting materials. The same as procedure as submitting a ticket through the Bug Report feature on the Desktop App.
Response Time (SLA)
- Monday to Friday: Response within 24 hours on workdays
- Tickets submitted late Friday: Response to be expected on the next business day (Typically Monday)
- Support Availability: European working hours from Monday to Friday, 08:00-16:00 CET
- Type: Support is provided in English only.
Although human assistance may require some waiting time, every ticket is handled by top tier technical support agents or engineers to ensure the highest quality of help.
Developer Center
For automation, API, and SDK-related questions, visit the Kameleo Developer Center. This resource includes:
- Integration guides for Selenium, Playwright, and Puppeteer
- API reference and SDK documentation
- Step-by-step tutorials and code examples
Configuration options and troubleshooting
Discord Community
Join our Discord community to connect with other users, share tips, and get community support: https://discord.gg/AGCh9G75kv
Please note that we do not provide support through Discord.
For Collaboration or Partnership
Business inquiries should be submitted through the Contact Us form, not the support ticket system. At the moment, our team does not have the capacity to handle these requests immediately, so please submit your inquiry through the form, and we will get back to you as soon as we are able.