Cannot Load Browsing Data Error Messages

  • Created

Problem Overview:

You may encounter the following error messages when attempting to load browsing data:

Error Messages:

cannot-load-browsing-data-kameleo-mobile-app.jfif
Issue 1: 
com.squareup.moshi.JsonDataException : Required value 'emailconfirmed' missing at $.baseProfile
Issue 2:
io.kameleo.service.desktop.exception.ProfileRepositoryWebRtcException:okhttp3.ResponseBody$Companion$asResponseBody$1@f27e4fa

Check Compatibility:

Ensure that the versions of both your desktop and mobile device are compatible with Kameleo by checking our System requirements article.

If you have encountered the error on the left, don't worry, we got your back! All you have to do is to update both your Windows/macOS client and Android app for the latest version.

If you have encountered the error on the right, be aware that this error typically occurs when the connection to the mobile profile on your Android device cannot be established due to a mismatch in the date and time settings between your Android device and your computer.

In this case, the error occurs when the connection to the mobile profile on your Android device cannot be established due to a mismatch in the date and time settings between your Android device and your computer.

Why This Happens:

The connection between your devices (Android and Computer) requires their time and date settings to be exactly synchronized. If the time or date on either device is different (even by a minute), the connection cannot be properly established, leading to the "Oops! Cannot Load Browsing Data" error.

Steps to Resolve the Issue:

Follow these steps to ensure your Android and Computer time settings are properly synchronized:

  1. Check Date & Time on Your Android Device:

    • Go to Settings > System > Date & Time.
    • Ensure Automatic Date & Time is enabled (uses network-provided time).
    • If disabled, manually adjust the time to match the correct time zone.

  2. Check Date & Time on Your Computer:

    • On Windows:
      • Go to Settings > Time & Language > Date & Time.
      • Make sure Set Time Automatically is enabled.
      • If disabled, manually set the time to match your Android device.
    • On Mac:
      • Go to System Preferences > Date & Time.
      • Ensure Set date and time automatically is checked.

  3. Ensure Time Zones Match:

    • Verify that both devices are set to the same time zone. A time zone mismatch may also cause connection issues.

  4. Restart the Application:

    • After ensuring both devices' time settings are synchronized, restart the application and try to reconnect.

Additional Tips:

  • Ensure that both devices are connected to the internet for proper time synchronization.
  • Consider enabling Automatic Time Synchronization on both devices to avoid future issues.

Still Experiencing Issues?

If you're still encountering the error after adjusting the time settings, feel free to reach out to our support team for further assistance.

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