How to Renew / Reactivate Subscription?

Once your subscription's paid term expires you need to renew it. There can be 3 cases:

  • Early renewal
  • Pending renewal
  • Reactivation

Early renewal

  • When your subscription is not expired yet you can visit the My Account page.
  • You can select your subscription on the Subscriptions page.

Kameleo-My-Subscriptions.png

  • You can click Renew on

Kameleo-Renew.png

  • Then you will be redirected to the checkout page and you need to pay for the next term (1 month or 6 months - depending on your subscription)

Pending renewal

  • Once your subscription is expired, a pending renewal order is created for you.
  • When your subscription is not expired yet you can visit the My Account page.
  • You can select your subscription on the Subscriptions page.

Kameleo-My-Subscriptions.png

  • Below you will find your orders and you will find a Pending renewal payment.
  • You should simply click Pay.

Kameleo-Pay-Pending-Renewal-Order.png

 

Reactivation

  • Once your subscription is expired, a pending renewal order is created for you.
  • If you don't pay for it for a while it will canceled and you need to reactivate your order.
  • In this case, visit the My Account page.
  • You can select your subscription on the Subscriptions page.

Kameleo-My-Subscriptions.png

  • There you should see a Reactivate button.
  • Click it and you will be redirected to checkout.
  • If you don't see this button, please contact support.

Kameleo-Reactivte.png

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