At Kameleo, we understand that things don't always go as planned. We know how it feels to spend money on a product only to find out that it's not right for you. As such, we stand by our policy of allowing refunds up to 24 hours after you've made a payment. However, once the 24-hour period has passed, we can no longer offer refunds on subscriptions.
If you'd like to request a refund, please contact us within 24 hours of your purchase. Please note that we'll need to charge an administrative fee of 12 EUR (+ VAT if applicable) to cover our costs.
You can find more information in our Terms & Conditions. If there's anything else about this policy that's unclear, or if you have any questions for us at all, feel free to drop us a line and we'll be happy to help!
Please note that our company does not hold or exchange any crypto. All refunds can be processed by credit card via Stripe (only if the purchase was made by credit card) or bank transfer (any other option).