How to send a proper support ticket?

We receive plenty of support tickets with just a couple of words like "Can not login", "Not working", "Bad Kameleo", "Error message". To help you faster we would like to ask you to send as much information about the problem as you can.

What information do we need?

  • What you try to do?
  • How did you try to do it?
  • What is the error you see exactly?
  • How can we reproduce your issue?

How can you provide more info?

Often we ask for these details about your issue, so why don’t you send it to us in advance so we save time for you.

  • Screenshots about the issue:
    • Your profile settings
    • The webpage you visit.
  • Video about reproduction
  • Your profile file (.kameleo file)
  • Your logs. See in our article how to get the logs.

Often there is a question connected to anonymity on whoer.net. The problem is that you are not getting 100% anonymity on the website. In this case, you can click on the number and whoer.net will tell you the problems. Please send us a screenshot about it as well:

Kameleo-Whoer-40_.PNG

Simply click on the text and whoer.net will tell you the problems about your browser fingerprint.

Kameleo-Whoer-Anonymity-Details.PNG

Whoer.net will tell you why you are not getting 100% anonymity

Imagine that you just send us a ticket with the text: “Can’t log in”. What we will ask instantly is the above extra information that you can provide. But as our support is a 72h service you may wait 3 days until you receive this message. Then you will have to wait 3 more days for a proper answer. So please be clever and save time for yourself, and send us the above details.

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