Where are the Kameleo log files?

In most cases, we need you to send your log files which may contain a lot of useful information for our developer team about the issue you have.

Kameleo log files

  • The log files will be in the Logs folder next to Kameleo.ClientGUI.exe This usually means the C:\Program Files\Kameleo Team\Kameleo\Logs folder. On each day a new log file is generated. Find the relevant log file and attach them to your support ticket.
  • If the log files are larger than 7 MB, upload them to your preferred file hosting site and send us the download link:

Self-diagnostics log

  • Copy the output of the Self Diagnostics window to your support ticket
  • See the article about Self Diagnostics.

Browser console log

In cases when an error happens while browsing we will need the logs from the browser.

  1. Press ‘F12’ while you are in the browser.
  2. Find the ‘Console’ tab.
  3. Copy the logs and send to us.

Kameleo-Browser-Console.png

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