After upgrading to Kameleo 4.0.0, some users may find that their previously created profiles no longer appear in the application. The profiles in question are only profiles that were created before v3.1.0 which were never started with any subsequent version like 3.1.1 or later ones.
This issue can occur due to two potential reasons:
-
Workspace Location Change: Starting from Kameleo 4.0.0, we've changed the default Workspace folder location from:
C:\Users\<USERNAME>\AppData\Local\Programs\Kameleo
to:C:\Users\<USERNAME>\AppData\Roaming\Kameleo
- Profile Format Compatibility: Some profiles that haven't been opened recently may be stored in an older format that isn't compatible with Kameleo 4.0.0.
Temporary Workaround
If you need immediate access to your profiles, you have two options:
Option 1: Revert to Previous Version
- Download Kameleo 3.4.4 from our GitHub page
- Install and check if your profiles appear correctly
Option 2: Restore Profiles to Old Location
Since the 4.0.0 installer likely moved your profiles from the old location to the new one:
- Make a backup copy of your current Workspace folder from:
C:\Users\<USERNAME>\AppData\Roaming\Kameleo
- Copy this Workspace folder to the old location:
C:\Users\<USERNAME>\AppData\Local\Programs\Kameleo
- Use Kameleo 3.4.4 to access these profiles
Solution
We've identified the root cause of this issue and are working on a permanent fix that was released in version 4.0.1 within after a few days of the release of this article (28/04/2025).
Your profile data has not been deleted from your disk, and the update that was released will restore access to all your profiles.
If you by some chance you continue to experience issues, please contact our Support Team for personalized help.