How to Fix Authentication Issues Caused by "The Bat!" Email Client

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When using Kameleo CLI for authentication, you may encounter an issue where instead of using an email address, the authentication process references a file path, such as:

Authentication started with email C:\Users\USERNAME\AppData\Roaming\The Bat! Pwd.
Authentication failed.

This problem occurs when the email client The Bat! modifies the system’s environment variables, leading to incorrect authentication attempts.

Recognizing the Issue

If your logs show that authentication is attempting to use a file path instead of an email address, it’s likely that The Bat! has altered your environment variables. This can cause repeated authentication failures and prevent proper login to Kameleo. Here is the common error message that you may receive:

Error 102.PNG

How to Fix It

1. Check and Remove The Bat! from Running Processes

  • Press Ctrl + Shift + Esc to open Task Manager.

  • Look for any process related to The Bat!.

  • If found, right-click on the process and select End Task.

2. Delete The Bat! Configuration Files

Some residual configuration files may be restoring the incorrect settings.

Navigate to the following directories and delete any The Bat! related folders:

  • C:\Users\USERNAME\AppData\Roaming\The Bat!

  • C:\Users\USERNAME\AppData\Local\The Bat!

  • C:\ProgramData\The Bat! (if present)

3. Remove The Bat! from Startup Programs

  • Press Win + R, type shell:startup, and press Enter.

  • If there is any shortcut to The Bat!, delete it.

  • Open Task Scheduler by pressing Win + R, typing taskschd.msc, and pressing Enter.

  • Look for scheduled tasks related to The Bat! and disable or delete them.

4. Remove The Bat! from Environment Variables

  • Press Win + X, select System, then click Advanced system settings.

  • Under System Properties, click Environment Variables.

  • Look for any variables containing The Bat! in their paths.

  • Select and delete them.

5. Restart Your Computer

After completing the above steps, restart your computer to apply the changes.

6. Verify Authentication Works

Whether you are accessing Kameleo through the GUI or API, ensure that you can successfully enter your credentials and access your account through your standard login practice.

Conclusion

By following these steps, you can ensure that The Bat! no longer interferes with the authentication process. If the problem persists, consider checking the Windows Registry for residual entries related to The Bat! and removing them with caution, if you are still having issues please open a ticket with us via the Contact Support page.

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