At Kameleo, we greatly value your trust and appreciate your decision to reach out to us for assistance. To ensure that you receive the best possible support experience, we want to provide you with clear information regarding our working hours and our commitment to responding promptly to your inquiries.
Our Working Hours
Our dedicated support team is here to assist you during the weekdays, adhering to the European working hours. This means that our team is available to address your questions, concerns, and inquiries from Monday to Friday.
We understand that your time is valuable, and our goal is to be there for you when you need us the most. While our support team operates during specific hours, we have designed our response time commitment to ensure that you receive assistance as quickly as possible.
Response Time Commitment
At Kameleo, we believe in transparency when it comes to our service commitments. We want you to have peace of mind knowing that your inquiries will be attended to promptly. Here's what you can expect from our response time commitment:
- Guaranteed Response within 48 Hours on Workdays
We guarantee that you will receive a response from our support team within 48 hours on workdays (Monday to Friday). This commitment ensures that we prioritize your inquiries and provide you with timely assistance. However, it’s worth noting that if you create a ticket close to the end of our shift on a Friday, you will likely receive an answer on the following Monday, or within 72 hours.
- Swift Turnaround in Most Cases
We take immense pride in addressing your concerns swiftly. In many instances, our customers receive responses well before the stipulated 48-hour timeframe. Our team is committed to resolving your queries as efficiently as possible because we understand the importance of timely assistance.
- Urgent Matters
We recognize that some inquiries may be more time-sensitive than others. If you have an urgent matter that requires immediate attention, please do not hesitate to mark your inquiry as such. By indicating the urgency of your request, you help us prioritize it accordingly, ensuring that we give your issue the attention it deserves.
Thank you for choosing Kameleo as your service provider. We are dedicated to providing you with a seamless support experience, and we look forward to assisting you with any questions or concerns you may have.
Your satisfaction is our top priority, and we are here to ensure that you receive the support you need, when you need it. If you have any further inquiries or require assistance, please feel free to reach out to our dedicated support team during our working hours, and we will be more than happy to assist you.